[cisco-voip] FAC

[Chris Ward (chrward)]

This is a constant issue. My recommendations are as follows:

 

-I never like customers to delay 911 calls because in cases of a real emergency it could be costly. (In some places it could also be illegal)

-Since its usually an accident when people misdial (rather than a phone training issue), you need to train the users to stay on the call and notify the PSAP operator that it was a misdial as hanging up will always result in a dispatch and after a certain number of dispatches, you can be fined.

 

Also, you should be using CDR to identify the users that are misdialing most frequently and see if you can assist them in correcting this behavior (either by using the phone a different way or by training them to stay on the line).

 

These are not really “solutions” that people are looking for, but they are the best at preserving the expected 911 dialing behavior.

 

-Chris

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Friday, September 11, 2009 10:36 AM
To: kurakani
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] FAC

 

I would recommend against that. If you search the archives, you will see plenty of options.

My route (no pun intended) was to add a delay after 911 to avoid misdials.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "kurakani" <kurakani at yahoo.com>
To: cisco-voip at puck.nether.net
Sent: Friday, September 11, 2009 10:21:59 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] FAC

I am experiencing frequent 911 calls made by users and want to control it. Would it be a good idea to do it by using Forced Authorizatoin Code (FAC) in the route pattern for 911 calls?

Thanks



      

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090911/45caa391/attachment.html>