[cisco-voip] FAC

[Lelio Fulgenzi]

Your points are all valid. We did discuss this option with our LEC's 911 service provider team and they were able to assure us that adding a delay was not an issue, as long as the call still went through. With over 8,000 sets and 20,000 people, it's difficult to educate everyone and ensure misdials don't happen or that they stay on the phone. They think they can hang-up quick enough! ;) In addition, I proposed the technical solution, and let management (including our director of security/police) make the final decision. We have an added bonus, in that we have our own emergency extension and police force to respond. However, 911 calls still go to the PSAP. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Chris Ward (chrward)" <chrward at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "kurakani" <kurakani at yahoo.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, September 11, 2009 10:52:00 AM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] FAC 




This is a constant issue. My recommendations are as follows: 



-I never like customers to delay 911 calls because in cases of a real emergency it could be costly. (In some places it could also be illegal) 

-Since its usually an accident when people misdial (rather than a phone training issue), you need to train the users to stay on the call and notify the PSAP operator that it was a misdial as hanging up will always result in a dispatch and after a certain number of dispatches, you can be fined. 



Also, you should be using CDR to identify the users that are misdialing most frequently and see if you can assist them in correcting this behavior (either by using the phone a different way or by training them to stay on the line). 



These are not really “solutions” that people are looking for, but they are the best at preserving the expected 911 dialing behavior. 




-Chris 





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Friday, September 11, 2009 10:36 AM 
To: kurakani 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] FAC 




I would recommend against that. If you search the archives, you will see plenty of options. 

My route (no pun intended) was to add a delay after 911 to avoid misdials. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "kurakani" <kurakani at yahoo.com> 
To: cisco-voip at puck.nether.net 
Sent: Friday, September 11, 2009 10:21:59 AM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] FAC 

I am experiencing frequent 911 calls made by users and want to control it. Would it be a good idea to do it by using Forced Authorizatoin Code (FAC) in the route pattern for 911 calls? 

Thanks 





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