[cisco-voip] Summary new Cisco Unified Console

Mon Sep 14 09:25:35 EDT 2009

When is the CUxAC product line going to be more feature comparable to the
ARC product? I have been in several conversations with customers and it
seems that most of their needs for a console product are meet with ARC and
not with CUxAC.  Even in your e-mail below you state that at 10 consoles
they should look at ARC but CUEAC can scale to 25 consoles. Also the price
for CUEAC Vs. ARC is something you have to look at as well. The price for
CUEAC gets out of reach very quickly for some customers.

I am not complaining like most about why there is no free version.  I
thought the old AC product was JUNK even though it was free you get what you
pay for. 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bennie Grant
Sent: Saturday, September 12, 2009 10:49 AM
To: Jason Aarons (US); cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Summary new Cisco Unified Console

It's not partition aware - for example line state etc. For 10 consoles,
you're about right - although you would also want to include UCSS and
possibly SmartNet too

For a system that size though, customer would likely be wanting options such
as redundancy, reporting as well, and they'd likely have some specific
directory requirements. CUEAC may meet the requirements, if its just a basic
system but be aware of the other requirements too - with systems this size
we often find the customer wants these other options too..As I mentioned
previously, DD are a fully fledged Arc partner, so we can help you work out
if CUEAC or Arc is the right fit (they're all Arc products, so we're pretty
agnostic - its just making sure the customer gets what they need, not just
whatever is easiest to quote!)

Feel free to drop me a line directly if you need any help scoping it out

Cheers

Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group |  <http://www.mettoni.com/> www.mettoni.com 

*****Arc Solutions have now launched online Forums for our customers and
partners. Visit http://forum.arcsolutions.com
<http://forum.arcsolutions.com/>  to register*****

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Saturday, September 12, 2009 11:25 AM
To: Bennie Grant; cisco-voip at puck.nether.net
Subject: RE: Summary new Cisco Unified Console

Is CUEAC mulit-tenant/partition aware?  

Appears as if 10 operators using CUEAC I should budget around $30k list,
plus the server/os/SQL (another $10k) ?Sound about right?

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: Friday, September 11, 2009 11:28 PM
To: Jason Aarons (US); cisco-voip at puck.nether.net
Subject: RE: Summary new Cisco Unified Console

Sorry to tell you this, but you are NOT correct I'm afraid:

Cisco Attendant Console (CAC) is end of life and unsupported on new
installations of CM 7.x and above

Cisco Unified Business Attendant Console (CUBAC), Cisco Unified Department
Attendant Console (CUDAC) and Cisco Unified Enterprise Attendant Console
(CUEAC) are the replacements for the new EoL old CAC. All of these options
are "pay for" - there is no FREE Attendant Console option. These are the Arc
Solutions OEM Consoles. Therefore, there is a PER SEAT/PER CONSOLE license
fee for any of the new Attendant Consoles - referred to as CUxAC as the
portfolio. 

List pricing for these consoles (if memory serves me right is)

CUDAC - $1,195

CUBAC - $2,195

CUEAC - $2,995

Arc Enterprise Solutions Plus is then available, and then beyond that Arc
Enterprise Premium for Arc partners (of which DD is one). 

For any of these options, a physical server is required. The Arc portfolio
supports VM, however TAC do not support CUxAC in a Virtual environment
today.

Let me know if you need any more information on this - DiData are a recently
signed fully fledged Arc partner, and we'll be doing a lot of education
sessions, training etc with you over the coming weeks & months to help you
through this. In the meantime though, drop me a line if you need any more
info 

However, the bottom line is NO - this new Cisco Attendant Consoles are not
free!

Cheers

Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group |  <http://www.mettoni.com/> www.mettoni.com 

*****Arc Solutions have now launched online Forums for our customers and
partners. Visit http://forum.arcsolutions.com
<http://forum.arcsolutions.com/>  to register*****

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Friday, September 11, 2009 10:24 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Summary new Cisco Unified Console

Am I correct in that CUEAC is a free product in regards to the Cisco
software license fees? (I still need a server, OS, SQL, etc)

Arc Enterprise (Cisco Solutions Plus)

http://www.arcsolutions.com/north_america/solutions/products/arc_enterprise.
aspx

Cisco Unified Console  

http://www.cisco.com/en/US/products/ps7282/index.html

Cisco Attendant Console (CAC) End of Life

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/end_
of_life_notice_c51-499091.html

Part Numbers (retail list prices shown)

(CAC) Cisco Attendant Console (end of life/end of sale)

(CUDAC) 2-Clients, Cisco Unified Department Attendant Console CUD-ATT-CON=
Price $0.00

(CUBAC) 6-Clients, Cisco Unified Business Attendant Console CUB-ATT-CON=
Price $0.00

(CUEAC) 25-Clients, Cisco Unified Enterprise Attendant Console CUE-ATT-CON=
Price $0.00/ plus separate Unified Attendant Server+Windows 2003 Server+SQL
Server 2005 Standard/Enterprise, AV)

SolutionsPlus ARC Enterprise PC Attendant Consol SP-ARC-ENP-ATT-CON= Pricing
Starts at $4500.00/plus separate Unified Attendant Server)

Unified Enterprise Attendant Console Release 3.0.1.4 

Release 14 April 2009

Table 1-2 has Product Feature Table

17" Monitor/SoundCard highly recommended

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/arcrn3014.pdf

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