[cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?

[Mike Thompson]

I have, it's a back end service issue.  Do you have multiple unity servers
and / or message stores?

 

In my customer's case, a reboot of Unity addressed it as well.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gwenzit
Sent: Wednesday, September 23, 2009 5:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] External Callers Voicemail does not get to users nor
does mwi work? anyone heard of this ?

 

internal vm works when someone leaves a message.The users receive a new
message notification and can retrieve the vm . External users calling into
the system get to the persons vm box, leave a message but the user never
receives the vm nor does the mwi notify the called party there is a voice
message waiting. 

 

rebooted the unity server and all is fine now. We have not done any updates
or patches lately so this is a new problem that just popped up suddenly.

 

 

Its unity 5,

 

Anyone ever seen this?
 

GregW 

 

 

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