[cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?

[Gwenzit]

Mike, 

you were right, the unity server was registering to the wrong DC probably  because the right DC had been rebooted and uinty just went to the next available device
 
GregW 
 
 
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________________________________
From: GregW <gwenzit at yahoo.com>
To: Mike Thompson <mthompson729 at gmail.com>; cisco-voip at puck.nether.net
Sent: Thursday, September 24, 2009 5:45:47 AM
Subject: Re: [cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?

My cust didn't give me much to go by. Some cco docs I read last night said similar things searched for bugs and tac case notes. Will see wahat cust says today

excuse typos from my mobile device

________________________________
From: Mike Thompson <mthompson729 at gmail.com>
Sent: Wednesday, September 23, 2009 9:44 PM
To: 'Gwenzit' <gwenzit at yahoo.com>; cisco-voip at puck.nethernet
Subject: RE: [cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?


I have, it’s a back end service issue.  Do you have multiple unity servers and / or message stores?
 
In my customer’s case, a reboot of Unity addressed it as well.
 
From:cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at pucknether.net] On Behalf Of Gwenzit
Sent: Wednesday, September 23, 2009 5:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?
 
internal vm works when someone leaves a message.The users receive a new message notification and can retrieve the vm . External users calling into the system get to the persons vm box, leave a message but the user never receives the vm nor does the mwi notify the called party there is a voice message waiting. 
 
rebooted the unity server and all is fine now. We have not done any updates or patches lately so this is a new problem that just popped up suddenly.
 
 
Its unity 5,
 
Anyone ever seen this?
 
GregW 
 
 
CONFIDENTIALITY NOTICE: This email message and any attached files are intended only for the use of the individual to which this is addressed to and may contain information that is confidential, proprietary, privileged and/or exempt from disclosure under applicable law. If the reader of this message is not the intended recipient you are notified that any distribution, copying, disclosure and use of, or reliance on the contents of this transmission is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by return e-mail (or email gwenzit at yahoo.com) and destroy the transmission by deleting the original message attachments and all copies. 
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