[cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?

GregW gwenzit at yahoo.com
Thu Sep 24 05:45:47 EDT 2009


My cust didn't give me much to go by. Some cco docs I read last night said similar things searched for bugs and tac case notes. Will see wahat cust says today

excuse typos from my mobile device

-----Original Message-----
From: Mike Thompson <mthompson729 at gmail.com>
Sent: Wednesday, September 23, 2009 9:44 PM
To: 'Gwenzit' <gwenzit at yahoo.com>; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?

I have, it’s a back end service issue.  Do you have multiple unity servers and / or message stores?
 
In my customer’s case, a reboot of Unity addressed it as well.
 
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gwenzit
 Sent: Wednesday, September 23, 2009 5:22 PM
 To: cisco-voip at puck.nether.net
 Subject: [cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?
 
internal vm works when someone leaves a message.The users receive a new message notification and can retrieve the vm . External users calling into the system get to the persons vm box, leave a message but the user never receives the vm nor does the mwi notify the called party there is a voice message waiting. 
 
rebooted the unity server and all is fine now. We have not done any updates or patches lately so this is a new problem that just popped up suddenly.
 
 
Its unity 5,
 
Anyone ever seen this?
  
GregW 
 
 
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