[cisco-voip] Attendant Console Calls Not Clearing

Jeff Ruttman ruttmanj at carewisc.org
Tue Sep 29 15:28:49 EDT 2009


Greetings,
 
In Attendant Console and in the Call Control window, the operator's
phone lines are listed.  When a call rings a line, you see the ringing
phone icon next to the line getting the call and you see the call in the
call details.  Since my upgrade to 6.1.4su1, calls that have come in but
are no longer in progress remain in the call details and the ringing
phone icon continues to display.  New calls can come in ok, can be
answered, transferred, etc, but those old calls aren't clearing the call
details list.  These phantom, uncleared calls just build up.
Restarting the phone (or AC, I believe) clears them.
 
This appears to happen on calls that don't get answered but not all that
go unanswered.  
 
I've tried restarting the AC services on all the servers.
 
Any other ideas?
 
Thanks
jeff
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