[cisco-voip] Attendant Console Calls Not Clearing

[Jeff Ruttman]

Thanks Wes.
 
I thought about the AC client version at the end of the day yesterday.
The "Help About" menu item reports that we're on Console Version
6.1(1_a) with Server Version AC(6.1.2_C) which suggests there might be a
6.1.4 version (or even 6.1.3 as you suggest).
 
Where do you get these other versions?
 
In CCM Admin tool>plugins, I can download a version and running that
installer tells me this:
 
That doesn't seem to be what I'm after....
 
So is there some update to the plugins page?  Or where do I find these
other versions?  A (admittedly not exhaustive) search of cisco.com
didn't turn anything up.
 
Thanks
jeff
 
 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Tuesday, September 29, 2009 4:03 PM
To: Scott Voll
Cc: Jeff Ruttman; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant Console Calls Not Clearing


Cisco AC client is all but dead.  That said in general:

ccm.exe sends endcall notification to CTIManager.
CTIManager passes that down to AC via jtapi
AC client reads jtapi message from stack and updates UI.

So either:
ccm.exe is not sending notification of termination
ctimanager is not passing it through
acclient is not getting the message off the stack (we've seen the queue
jammed before due to jvm timing issues)
or acclient is not updating the UI (we've also seen jvm race conditions
affect UI updates)

ACClient includes jvm bundled in the client installer now I believe.
So, did you upgrade acclient after upgrading CM?  Alternatively, have
you tried using the 6.1.3 or earlier acclient with this version of CM.
That would help to isolate the problem.

Diagnosing this would require CCM SDI/SDL traces, Ctimanager SDI/SDL
traces, ACServer traces, jtapi traces from the acclient, acclient traces
from the acclient.


A quick search through bugs doesn't show anything similar.

/Wes

On Tuesday, September 29, 2009 3:56:42 PM, Scott Voll 
<svoll.voip at gmail.com> <mailto:svoll.voip at gmail.com>  wrote:


	When you figure it out..... let me know too. 

	Scott
	
	
	On Tue, Sep 29, 2009 at 12:28 PM, Jeff Ruttman <
ruttmanj at carewisc.org> wrote:
	

		Greetings,
		 
		In Attendant Console and in the Call Control window, the
operator's phone lines are listed.  When a call rings a line, you see
the ringing phone icon next to the line getting the call and you see the
call in the call details.  Since my upgrade to 6.1.4su1, calls that have
come in but are no longer in progress remain in the call details and the
ringing phone icon continues to display.  New calls can come in ok, can
be answered, transferred, etc, but those old calls aren't clearing the
call details list.  These phantom, uncleared calls just build up.
Restarting the phone (or AC, I believe) clears them.
		 
		This appears to happen on calls that don't get answered
but not all that go unanswered.  
		 
		I've tried restarting the AC services on all the
servers.
		 
		Any other ideas?
		 
		Thanks
		jeff
		 
		CONFIDENTIALITY NOTICE: The information contained in
this email including attachments is intended for the specific delivery
to and use by the individual(s) to whom it is addressed, and includes
information which should be considered as private and confidential. Any
review, retransmission, dissemination, or taking of any action in
reliance upon this information by anyone other than the intended
recipient is prohibited. If you have received this message in error,
please reply to the sender immediately and delete the original message
and any copy of it from your computer system. Thank you.

		_______________________________________________
		cisco-voip mailing list
		cisco-voip at puck.nether.net
		https://puck.nether.net/mailman/listinfo/cisco-voip
		
		


	
________________________________


	_______________________________________________
	cisco-voip mailing list
	cisco-voip at puck.nether.net
	https://puck.nether.net/mailman/listinfo/cisco-voip
	  


CONFIDENTIALITY NOTICE: The information contained in this email including attachments is intended for the specific delivery to and use by the individual(s) to whom it is addressed, and includes information which should be considered as private and confidential. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by anyone other than the intended recipient is prohibited. If you have received this message in error, please reply to the sender immediately and delete the original message and any copy of it from your computer system. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090930/2c297086/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 23891 bytes
Desc: AC.jpg
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090930/2c297086/attachment.jpe>