[cisco-voip] Attendant Console Calls Not Clearing

[Wes Sisk]

Cisco AC client is all but dead.  That said in general:

ccm.exe sends endcall notification to CTIManager.
CTIManager passes that down to AC via jtapi
AC client reads jtapi message from stack and updates UI.

So either:
ccm.exe is not sending notification of termination
ctimanager is not passing it through
acclient is not getting the message off the stack (we've seen the queue 
jammed before due to jvm timing issues)
or acclient is not updating the UI (we've also seen jvm race conditions 
affect UI updates)

ACClient includes jvm bundled in the client installer now I believe.  
So, did you upgrade acclient after upgrading CM?  Alternatively, have 
you tried using the 6.1.3 or earlier acclient with this version of CM.  
That would help to isolate the problem.

Diagnosing this would require CCM SDI/SDL traces, Ctimanager SDI/SDL 
traces, ACServer traces, jtapi traces from the acclient, acclient traces 
from the acclient.


A quick search through bugs doesn't show anything similar.

/Wes

On Tuesday, September 29, 2009 3:56:42 PM, Scott Voll 
<svoll.voip at gmail.com> wrote:
> When you figure it out..... let me know too.
>
> Scott
>
> On Tue, Sep 29, 2009 at 12:28 PM, Jeff Ruttman <ruttmanj at carewisc.org 
> <mailto:ruttmanj at carewisc.org>> wrote:
>
>     Greetings,
>      
>     In Attendant Console and in the Call Control window, the
>     operator's phone lines are listed.  When a call rings a line, you
>     see the ringing phone icon next to the line getting the call and
>     you see the call in the call details.  Since my upgrade to
>     6.1.4su1, calls that have come in but are no longer in progress
>     remain in the call details and the ringing phone icon continues to
>     display.  New calls can come in ok, can be answered, transferred,
>     etc, but those old calls aren't clearing the call details list. 
>     These phantom, uncleared calls just build up.   Restarting the
>     phone (or AC, I believe) clears them.
>      
>     This appears to happen on calls that don't get answered but not
>     all that go unanswered. 
>      
>     I've tried restarting the AC services on all the servers.
>      
>     Any other ideas?
>      
>     Thanks
>     jeff
>      
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