[cisco-voip] CHECK OUT THE AGENDA!! CIPTUG Technology Forum COMPLIMENTARY REGISTRATIONS for CIPTUG Southeast Chapter Members

[Kathy Tarkington]

*From:* Bev Kandra [mailto:bev at thetranscendgroup.com]
*Sent:* Wednesday, September 30, 2009 3:46 PM
*Cc:* Kathy Tarkington
*Subject:* CHECK OUT THE AGENDA!! CIPTUG Technology Forum COMPLIMENTARY
REGISTRATIONS for CIPTUG Southeast Chapter Members



*Still undecided? …. Learn from real world experiences and gain valuable
insight!*

*
Spotlight on featured end-user speaker:** John Hathcock, CCVP, Manager of
Voice Operations, E*Trade Financial.*

*John manages the support team for E*Trade voice systems globally, including
IPT, contact center, call recording and Unified Communications.*

*In the SIP Trunking, Upgrading Communications Manager and Troubleshooting
Communications Manager Workshops, John will provide a “real world”
perspective based on his experiences and expertise. *

*
Check out the entire CIPTUG Technology Forum Agenda below .. See you October
22nd at the Country Club of Roswell!!*

* *

* *

*Remember to register by close of business on Thursday, October 1st … and
receive a Complimentary Registration to the CIPTUG Technology Forum at the
Country Club of Roswell on October 22nd.  *

* *

*Registration instructions:* **



1.        Click
here<https://www.signup4.net/Public/ap.aspx?EID=2009607E&TID=XCA9kB44QjPI%2fnpg2PE1zw%3d%3d>or
paste the following web address into your browser
https://www.signup4.net/Public/ap.aspx?EID=2009607E&TID=XCA9kB44QjPI%2fnpg2PE1zw%3d%3d

2.        Select the city for which you are registering this customer

3.        Select pass type

4.        Complete the registration form

5.        In the “Event Payment Section”, choose a payment type (*you must
choose a payment type*)

6.        Enter *CHAP-ATL* in the space titled "Promotional Code".

7.        Scroll to bottom of page and click on “Register Now”.

8.        Note!  Discount will be calculated after registration has been
submitted.



If you need registration assistance contact Brenda Hartl at
brenda at thetranscendgroup.com or 972-881-7334.

* *

* *

*CIPTUG Technology Forum Agenda – Atlanta *

8:00am – 8:45am

Registration

8:45am – 9:00am

Welcome & Introductions
   CIPTUG Leader – John Cauthen, CIPTUG Southeast Chapter

9:00am – 9:45am

General Session – Unified Communications Perspective/Roadmap
   Cisco Systems

9:45am – 10:15am

Networking Break in the Exhibition Area

10:15am – 11:15am

*Unified Communications Workshops – Choice of:*

Ø  Communications Manager  –  Features and Functionality
Presenter:  Larry Tanguilig,  Cisco



Ø  Contact Center – Scripting Best Practices
Presenter:  Geoff Knosher, Cisco



Ø  SIP Trunking – Real World Case Study
Presenter:  John Hathcock, E*Trade
Real world case study of SIP trunking in a financial services environment.
Focus on advantages of SIP trunking, functionality and business cases.

11:15 - 12:15pm

*Unified Communications Workshops – Choice of:*

Ø  SIPing with Cisco

Presenter:  Michael Cavanaugh, Adcap Network Systems



Ø  Best Practices - Upgrading Communications Manager

Presenter:  John Hathcock, E*Trade
Session focuses on real world experience with upgrading CUCM. Review of best
practices, upgrade strategies, risk mitigation and backout preparation.



Ø  CUWL Licensing:  Unwrapping the Mystery

12:30 - 2:00pm

Lunch & Networking in the Exhibition Area

2:00 - 3:00pm

*Unified Communications Workshops – Choice of:*

Ø  Remote Workers

Presenter:  David Brown, Cisco
Cisco Unified Communications removes the geographic barriers to providing
communications to employees with a variety of mobile worker options.  This
session will cover the pros, cons, design considerations and technology
requirements to help you choose and successfully implement those options.



Ø  Best Practices:  Troubleshooting Communications Manager

Presenter:  John Hathcock, E*Trade
Review troubleshooting tools and methodology for troubleshooting CUCM.
Includes real world examples of common problems and their resolutions.



Ø  Unity vs. Unity Connection – Why or Why Not?

Presenter:  Joe Bourne, Cisco
A comparison of the architecture and capabilities of the two products, with
an emphasis upon how this impacts integration with your enterprise, and the
end-user experience. Operational and administrative considerations will also
be addressed, and you will leave this session with a better understanding of
which Unity version best fits your needs.

3:00 - 3:30pm

Networking in the Exhibition Area

3:30 - 4:30pm

*Unified Communications Workshops – Choice of:*



Ø  Best Practices:  Troubleshooting Unity

Ø  Unity Call Handler Configuration
Presenter:  Joe Bourne, Cisco
A live walk-through of Unity Connection Auto-Attendant (call handler) and
Directory Handler structure and configuration, with live demonstrations of
the effects of various configuration settings. These concepts also apply to
Cisco Unity. Attendees are encouraged to ask questions and pose what-if
scenarios.

Ø  Integrating with Microsoft OCS
Presenter:  David Brown, Cisco
While Cisco Unified Communications can provide a complete UC customer
solution, many companies need to integrate with existing technologies.  This
session will discuss the architecture options, technical requirements and
deployment of Microsoft OCS integration.

4:30 - 5:30pm



Ask the Experts Panel Discussion – Pass the Mic
John Hathcock, Joe Bourne, David Brown, Michael Cavanaugh, Geoff Knosher,
Larry Tanguilig

5:30- 6:30pm

Happy Hour
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