[cisco-voip] Adding UCCX Script on existing DN

[Ratko Dodevski]

The problem is that they want this for inside calls (very unusual)...
they want if someone from inside the network calls for an agent to
have the prompt...
I'm kind of stuck :(((

On Mon, Apr 5, 2010 at 11:57 PM, Scott Voll <svoll.voip at gmail.com> wrote:
> sounds pretty ugly.  make a Partition that outside callers can call with the
> DN.  make it a RP and then give the CTI ports a CSS that only includes the
> Agents DN..
> don't they normally call a Call center number and then get routed to the
> agent?  Why can't you add the prompt to that script?
> Scott
>
> On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <rade239 at gmail.com> wrote:
>>
>> Hi guys, I have a bit of unusual problem. My customer wants every time
>> someone calls there agents to get a prompt saying the the call will be
>> recorded. The problem is that I don't know how to do that directly on
>> a DN. for example they want when someone calls DN 239 (which is actual
>> DN on a device not a CTI Route Point) to get a prompt and than the
>> call to be routed to that agent. They don't want to change the agent's
>> DN.
>>
>> Thanks
>>
>> --
>> Ratko
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>
>



-- 
Ratko