[cisco-voip] Adding UCCX Script on existing DN

[Scott Voll]

sounds pretty ugly.  make a Partition that outside callers can call with the
DN.  make it a RP and then give the CTI ports a CSS that only includes the
Agents DN..

don't they normally call a Call center number and then get routed to the
agent?  Why can't you add the prompt to that script?

Scott

On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <rade239 at gmail.com> wrote:

> Hi guys, I have a bit of unusual problem. My customer wants every time
> someone calls there agents to get a prompt saying the the call will be
> recorded. The problem is that I don't know how to do that directly on
> a DN. for example they want when someone calls DN 239 (which is actual
> DN on a device not a CTI Route Point) to get a prompt and than the
> call to be routed to that agent. They don't want to change the agent's
> DN.
>
> Thanks
>
> --
> Ratko
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