[cisco-voip] Unity Conn Voicemail only after hours

[Haas, Neal]

OK little harder than I thought, it does not transfer, I hope someone can help me.

Create CTI Route Point.
	Done! Gets to Unity Conn 7

System Call Handler:
Create new handler called test, Extension 05149
Then EDIT --> Transfer Rules. Select Standard, under Transfer Action select Extension,05151

Call it: "Sorry the subscriber" I get the voicemail no transfer.

SO I checked Restriction Tables, under the "Default Transfer" added 0????* tried to dial 05149, same thing.

What else am I missing to transfer back out to an extension?

Neal Haas

1020 S 10th St 
Fresno, CA  93702 
Desk 559.600.5890


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Monday, April 12, 2010 1:40 PM
To: 'Jim McBurnett'
Cc: 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] Unity Conn Voicemail only after hours

Thanks Jim, I will try this in Unity Conn. I like the options of afterhours and holiday support.

Neal Haas


-----Original Message-----
From: Jim McBurnett [mailto:jim at tgasolutions.com] 
Sent: Saturday, April 10, 2010 9:21 AM
To: Haas, Neal
Subject: RE: Unity Conn Voicemail only after hours

Neal,
I have seen 2 methods done--
1. The multiple partitions where you have to change hours etc..
2. A call handler that fronts EVERY call and based on the open/closed/holiday forwards the calls to a number at the receptionist, the closed greeting, Holiday message etc...
Shouldn't be on the UC system long as the calls come in and go out quickly...


The call handler routing rules can actually be simply administered...
In the call handler method, you can have automagically forwarded calls for holidays, weekends, and office closings just program it in..
And show the customer how to do it..
Not as easy if you do it on Callmanager.... Plus you can't plan for Holidays etc..

J


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Saturday, April 10, 2010 2:00 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity Conn Voicemail only after hours

I have a customer that during business hours wants the main line to just ring, and it must ring until someone picks the phone up. But at 5 PM, wants the phone to go voicemail. Is this possible?



Thanks

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