[cisco-voip] Unity Conn Voicemail only after hours

[Tim Smith]

Hi Neal,

You have to do this with 2 x call handlers I believe.

Very high level and without system in front of me.
Have a go at this, there are a few options you can use to refine it slightly
afterwards.

Create a call handler that will transfer to the reception DN
Edit transfer rules > standard
Make it transfer to the required extension.

Create a call handler that will answer the call and apply time of day
routing
Apply your required schedule to this call handler.
Do not modify transfer rules - leave them all pointing to the greeting
Setup your standard greeting - set it so it plays no / blank recording, and
then action to point to your first transfer call handler.
Setup your closed greeting - play an announcement / record a vm / whatever
you like.


Cheers,

Tim.


On Tue, Apr 13, 2010 at 7:52 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:

> OK little harder than I thought, it does not transfer, I hope someone can
> help me.
>
> Create CTI Route Point.
>        Done! Gets to Unity Conn 7
>
> System Call Handler:
> Create new handler called test, Extension 05149
> Then EDIT --> Transfer Rules. Select Standard, under Transfer Action select
> Extension,05151
>
> Call it: "Sorry the subscriber" I get the voicemail no transfer.
>
> SO I checked Restriction Tables, under the "Default Transfer" added 0????*
> tried to dial 05149, same thing.
>
> What else am I missing to transfer back out to an extension?
>
> Neal Haas
>
> 1020 S 10th St
> Fresno, CA  93702
> Desk 559.600.5890
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
> Sent: Monday, April 12, 2010 1:40 PM
> To: 'Jim McBurnett'
> Cc: 'cisco-voip at puck.nether.net'
> Subject: Re: [cisco-voip] Unity Conn Voicemail only after hours
>
> Thanks Jim, I will try this in Unity Conn. I like the options of afterhours
> and holiday support.
>
> Neal Haas
>
>
> -----Original Message-----
> From: Jim McBurnett [mailto:jim at tgasolutions.com]
> Sent: Saturday, April 10, 2010 9:21 AM
> To: Haas, Neal
> Subject: RE: Unity Conn Voicemail only after hours
>
> Neal,
> I have seen 2 methods done--
> 1. The multiple partitions where you have to change hours etc..
> 2. A call handler that fronts EVERY call and based on the
> open/closed/holiday forwards the calls to a number at the receptionist, the
> closed greeting, Holiday message etc...
> Shouldn't be on the UC system long as the calls come in and go out
> quickly...
>
>
> The call handler routing rules can actually be simply administered...
> In the call handler method, you can have automagically forwarded calls for
> holidays, weekends, and office closings just program it in..
> And show the customer how to do it..
> Not as easy if you do it on Callmanager.... Plus you can't plan for
> Holidays etc..
>
> J
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
> Sent: Saturday, April 10, 2010 2:00 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Unity Conn Voicemail only after hours
>
> I have a customer that during business hours wants the main line to just
> ring, and it must ring until someone picks the phone up. But at 5 PM, wants
> the phone to go voicemail. Is this possible?
>
>
>
> Thanks
>
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-- 

Cheers,

Tim
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