[cisco-voip] UCCx scripting

[Fuermann, Jason]

I was thinking call consult transfer, but the step reference specifically says you can't play a prompt. So it looks like Craig's way is the only way.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Craig Staffin
Sent: Thursday, April 15, 2010 7:41 PM
To: Scott Voll
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx scripting

hmmm you are correct I was thinking of sending to an agent.

It is kinda strange BUT you could place a call to the meetme play the recorded prompt.  Hangup then do the transfer.  Pretty sure that would work.

On Thu, Apr 15, 2010 at 4:19 PM, Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:
Craig--

I found the recording option.  it records to a Doc rather then a prompt, but seems to work.  I can still play it.

My problem is transferring to an extension and then playing it.

In Unity you can record a name and do a supervised transfer and have it play the name then transfer the user into the extension (meetme conference).

We are getting ready to decommission our Unity server so I'm trying to move stuff off of it.  Other ideas?

Scott
On Thu, Apr 15, 2010 at 1:56 PM, Craig Staffin <craig at staffin.org<mailto:craig at staffin.org>> wrote:
Just curious but whats the end goal?

To do this you would create a variable to hold the prompt.  Then use the record prompt step and put it into that variable.

Then under the select resource step go under connect.  Play the recorded prompt then put the connect step in.

If you have questions let me know.
On Thu, Apr 15, 2010 at 3:11 PM, Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:
What are the parts I need in a UCCx script to record (lets say a name)  and what do I need to play the name to an extension before I finish the transfer.

I'm trying do the same thing Unity does with a recording a name and then managing the transfer to an extension.

Thanks

Scott

PS.  UCCx 7.0


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