[cisco-voip] Show ccm-mamnager swops registration

Fri Apr 16 16:04:09 EDT 2010

This is a spoke site. The CCM's are next to each other on one switch. Customer had some WAN issues, which we think we resolved now, as all the phones are registered.
 It is still ccm 4.1.3, and get the following in the application log:

Error: DeviceUnregistered - Device unregistered.
  Device name.: S0/SU2/DS1-0 at hostname
  Device IP address.: 10.168.33.13
  Device type. [Optional]: 121
  Device description [Optional].: S0/SU2/DS1-0 at hostname
  Reason Code [Optional].: 9
  App ID: Cisco CallManager
  Cluster ID: StandAloneCluster
  Node ID: 172.16.0.2
Explanation: A device that has previously registered with Cisco CallManager has unregistered. This event may be issued as part of normal unregistration event or due to some other reason such as loss of keepalives. In cases of SCCP phone normal unregistration with Reason Code 'CallManagerReset', the severity of this alarm is lowered to INFORMATIONAL.
Recommended Action: No action is required if unregistration of this device was expected

Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

Tel:         +27 (11) 575 6560
Fax:        +27 (11) 576 6560
Cell:       +27 (71) 680 8790
Email:    Louis.Koekemoer at za.didata.com<mailto:Louis.Koekemoer at za.didata.com>
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For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>

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From: Go0se [mailto:me at go0se.com]
Sent: Friday, April 16, 2010 10:02 PM
To: Louis Koekemoer (ZA); cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Show ccm-mamnager swops registration

Is it constantly swapping? Is the GW next to the CMs? Or across a LAN/WAN? Are there LAN/WAN connectivity issues? Are the CMs next to each other? What do the logs show on the CMs?

Thanks,

Go0se

My blog:
http://atc.go0se.com<http://atc.go0se.com/>

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer (ZA)
Sent: Friday, April 16, 2010 2:28 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Show ccm-mamnager swops registration

Hi all,

I have a problem where the gateway keeps swopping registration. It is not the common problem where it says "registering" Mine is actually registered, and then after almost a minute it swops around.

Hostname#sh ccm
MGCP Domain Name: Hostname
Priority        Status                   Host
============================================================
Primary         Backup Ready             10.16.0.3
First Backup    Registered               10.16.0.2

Hostname#sh ccm
MGCP Domain Name: Hostname
Priority        Status                   Host
============================================================
Primary         Registered               10.16.0.3
First Backup    Backup Ready             10.16.0.2
Second Backup   None

I have also removed IP domain name, and updated accordingly in CCM, but still the same.
Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

Tel:         +27 (11) 575 6560
Fax:        +27 (11) 576 6560
Cell:       +27 (71) 680 8790
Email:    Louis.Koekemoer at za.didata.com<mailto:Louis.Koekemoer at za.didata.com>
Planned Travel - 05/04/2010 - 17/04/2010
Cisco Global Technology  Excellence Partner of the Year 2009 | Cisco Global Enterprise Partner of the Year 2007
Cisco Unified Communications Partner of the Year 2008 | Cisco IP Communications Partner of the Year 2002 - 2007
Cisco Emerging Markets Theatre Partner of the Year (Middle East & Africa) 2008 | Cisco Africa, Enterprise Partner of the Year 2009
Cisco Africa, Solution Innovation Partner of the Year 2009 | Cisco South Africa Gold Partner of the Year 2005 - 2007

For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>

P Before printing this email please think about the environment

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