[cisco-voip] SUB:Regd Unity call transfer issue

[Pat Hayes]

If you aren't integrating with an existing AD/Exchange, you really
should be using Unity Connection. Otherwise, you're just signing
yourself (or your customer) up for unnecessary complication and
maintenance. It has the added benefit, as Pete pointed out, of having
a check box to enable exactly what you are asking for. If you
absolutely have to go with regular Unity, there are two ways around
this:

The easiest is using 'Caller System Transfer'. Basically, you
configure one of the caller input keys on your call handler to send to
'Caller System Transfer', so after the caller dials that option, they
can free dial any extension (restricted by the Unity restriction table
as well as the port's CSS). The only drawback is that the caller can't
just dial the extension during your custom greeting, they have to dial
an extra button and go to a separate conversation.

If you need to be able to dial directly from a call handler in Unity,
the extension has to belong to some sort of user. You can however
create "internet subscribers" in bulk (csv, etc) which are essentially
contact objects. You still have to maintain them, but at least it
doesn't eat up a license.

-Pat

On Wed, Apr 21, 2010 at 2:37 PM, Cristobal Priego
<cristobalpriego at gmail.com> wrote:
> I don't think you can do that, unity gets the ext number from the subscriber
> extension field, if you don't have subscribers unity won't transfer the call
> an will play an error greeting
>
> Sent from my iPhone
>
> On Apr 21, 2010, at 8:54 AM, venkata sashank <reachsashank at gmail.com> wrote:
>
>> Hi,
>>
>> I have a customer who has purchased unity for incoming call handling, and
>> optional voicemail system for 100 users(He got 1000 users running currently
>> on CUCM) . He doesnt want to integrate the system with his exchange or AD.
>> So i installed AD and Exchange. Now in the call handler after the prompt if
>> the user enters an extension and if that extension is not configured in the
>> Exchange and in the Voicemail Subscriber i get an error message stating that
>> the entry is not valid. i understood that the call handler is searching in
>> the subscribers for transfering the call. Is there any way to poin the call
>> handler to search in call manager and route the call.Is it possible with
>> unity connection. Thanks in
>> Advance.........................................................
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>
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