[cisco-voip] SUB:Regd Unity call transfer issue

[Erick B.]

You can also create a Call Handler that does function as Internet
subscriber, I think the Call Handler is easier way to do this myself
if you don't need the user to be listed in the directory, etc.

You create call handler, call it like Transfer1234 or whatever...

and set it up to transfer to extension, release to switch. Set
greeting to blank and change the take message option to hang up or
something else just in case for some reason the transfer fails so they
don't go into leaving a voicemail somewhere.


On Wed, Apr 21, 2010 at 6:06 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
> If you aren't integrating with an existing AD/Exchange, you really
> should be using Unity Connection. Otherwise, you're just signing
> yourself (or your customer) up for unnecessary complication and
> maintenance. It has the added benefit, as Pete pointed out, of having
> a check box to enable exactly what you are asking for. If you
> absolutely have to go with regular Unity, there are two ways around
> this:
>
> The easiest is using 'Caller System Transfer'. Basically, you
> configure one of the caller input keys on your call handler to send to
> 'Caller System Transfer', so after the caller dials that option, they
> can free dial any extension (restricted by the Unity restriction table
> as well as the port's CSS). The only drawback is that the caller can't
> just dial the extension during your custom greeting, they have to dial
> an extra button and go to a separate conversation.
>
> If you need to be able to dial directly from a call handler in Unity,
> the extension has to belong to some sort of user. You can however
> create "internet subscribers" in bulk (csv, etc) which are essentially
> contact objects. You still have to maintain them, but at least it
> doesn't eat up a license.
>
> -Pat
>
> On Wed, Apr 21, 2010 at 2:37 PM, Cristobal Priego
> <cristobalpriego at gmail.com> wrote:
>> I don't think you can do that, unity gets the ext number from the subscriber
>> extension field, if you don't have subscribers unity won't transfer the call
>> an will play an error greeting
>>
>> Sent from my iPhone
>>
>> On Apr 21, 2010, at 8:54 AM, venkata sashank <reachsashank at gmail.com> wrote:
>>
>>> Hi,
>>>
>>> I have a customer who has purchased unity for incoming call handling, and
>>> optional voicemail system for 100 users(He got 1000 users running currently
>>> on CUCM) . He doesnt want to integrate the system with his exchange or AD.
>>> So i installed AD and Exchange. Now in the call handler after the prompt if
>>> the user enters an extension and if that extension is not configured in the
>>> Exchange and in the Voicemail Subscriber i get an error message stating that
>>> the entry is not valid. i understood that the call handler is searching in
>>> the subscribers for transfering the call. Is there any way to poin the call
>>> handler to search in call manager and route the call.Is it possible with
>>> unity connection. Thanks in
>>> Advance.........................................................
>>> _______________________________________________
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>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
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