[cisco-voip] did not detect ATA drive - CUCM 8.0(2c) install

[Ryan Ratliff]

Back in the day (like when this server was being sold) you could actually get different size hard drives, more memory, etc depending on that suffix.  There was a 7825 sold for Unity that actually had a SATA raid array which wasn't supported at all with CCM.

It looks like the 7815-i2-UC1 was different hardware than the IPC1/CCE1/CCX1/ECS1 (one of which I have sitting here at my desk).
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/product_data_sheet0900aecd80456604.html
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/product_data_sheet0900aecd8045670f.html

It is worth noting that the UC1 data sheet only lists UC as the supported software.  The other data sheet lists all the various products supported.  They also show a different hard disk controller "I/O controller hub (ICH) SATA controller on planar" for the non-UC1 and "/O controller hub (ICH)-S SATA controller on motherboard" for the UC1.

I'll see tomorrow if we have an extra 7815-I2 and will try to install CUCM on it.  

-Ryan

On Aug 2, 2010, at 4:26 PM, Brian Schultz wrote:

Tried with a single drive, same thing.  The model actually says MCS-7815-I2-UC1.  The supported platforms list just says MCS-7825-I2 is supported with minimum 2GB RAM and 80GB hard drive minimum.  I've tried the hard drive(s) in all different bays too, no difference.  Also having the exact same issue if I try 7.0 media.
 
My understanding of the characters after the server model part number just indicate which software is preinstalled on the server.  For example, the IPC1 comes with the CUCM software and typically preinstalled.  I could be way off here though.  The UC1 would indicate it came with Unity Connection software.  Not quite sure where the 250GB hard drives came from as the data sheet says 80GB drives.
 
Brian

On Mon, Aug 2, 2010 at 3:09 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
Check the stats for the 7815-I2-ECS1 vs the IPC1.  The server sold for use with Unity is actually different than the one for CUCM.  Right off the bat I can tell you that server should only have a single 80Gb drive.

You may be able to get away with pulling one of the drives and disabling the raid.

-Ryan

On Aug 2, 2010, at 3:43 PM, Brian Schultz wrote:

I'm trying to install CUCM 8.0(2c) media on a MCS-7815-I2 server.  When the installation begins, I get a "did not detect ATA drive, failed media type check" error and am forced to abort the install.  When I go to the RAID settings, I see my dual 250GB drives set up in a RAID1 configuration.  Both SATA drives also show up during the initial power-on so I know they are present.  I know my media is good as I was able to install from this media on a vmware lab box.  The MCS-7815-I2 server previously had Unity installed on it and is on the supported platforms list. 
 
Anyone know what I'm overlooking here?
 
Thanks,
Brian
 
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