[cisco-voip] did not detect ATA drive - CUCM 8.0(2c) install

[Brian Schultz]

Thanks Ryan.  I'm guessing the controller is causing the issue even
though they are basically the same thing.

Brian

On 8/2/10, Ryan Ratliff <rratliff at cisco.com> wrote:
> Back in the day (like when this server was being sold) you could actually
> get different size hard drives, more memory, etc depending on that suffix.
> There was a 7825 sold for Unity that actually had a SATA raid array which
> wasn't supported at all with CCM.
>
> It looks like the 7815-i2-UC1 was different hardware than the
> IPC1/CCE1/CCX1/ECS1 (one of which I have sitting here at my desk).
> http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/product_data_sheet0900aecd80456604.html
> http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/product_data_sheet0900aecd8045670f.html
>
> It is worth noting that the UC1 data sheet only lists UC as the supported
> software.  The other data sheet lists all the various products supported.
> They also show a different hard disk controller "I/O controller hub (ICH)
> SATA controller on planar" for the non-UC1 and "/O controller hub (ICH)-S
> SATA controller on motherboard" for the UC1.
>
> I'll see tomorrow if we have an extra 7815-I2 and will try to install CUCM
> on it.
>
> -Ryan
>
> On Aug 2, 2010, at 4:26 PM, Brian Schultz wrote:
>
> Tried with a single drive, same thing.  The model actually says
> MCS-7815-I2-UC1.  The supported platforms list just says MCS-7825-I2 is
> supported with minimum 2GB RAM and 80GB hard drive minimum.  I've tried the
> hard drive(s) in all different bays too, no difference.  Also having the
> exact same issue if I try 7.0 media.
>
> My understanding of the characters after the server model part number just
> indicate which software is preinstalled on the server.  For example, the
> IPC1 comes with the CUCM software and typically preinstalled.  I could be
> way off here though.  The UC1 would indicate it came with Unity Connection
> software.  Not quite sure where the 250GB hard drives came from as the data
> sheet says 80GB drives.
>
> Brian
>
> On Mon, Aug 2, 2010 at 3:09 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Check the stats for the 7815-I2-ECS1 vs the IPC1.  The server sold for use
> with Unity is actually different than the one for CUCM.  Right off the bat I
> can tell you that server should only have a single 80Gb drive.
>
> You may be able to get away with pulling one of the drives and disabling the
> raid.
>
> -Ryan
>
> On Aug 2, 2010, at 3:43 PM, Brian Schultz wrote:
>
> I'm trying to install CUCM 8.0(2c) media on a MCS-7815-I2 server.  When the
> installation begins, I get a "did not detect ATA drive, failed media type
> check" error and am forced to abort the install.  When I go to the RAID
> settings, I see my dual 250GB drives set up in a RAID1 configuration.  Both
> SATA drives also show up during the initial power-on so I know they are
> present.  I know my media is good as I was able to install from this media
> on a vmware lab box.  The MCS-7815-I2 server previously had Unity installed
> on it and is on the supported platforms list.
>
> Anyone know what I'm overlooking here?
>
> Thanks,
> Brian
>
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