[cisco-voip] 9971 phone isssues

[Jobe Gates]

I'm having the same problem with a 9951.  I opened a TAC case and they are
saying since it's  a SIP phone it needs to register like a CME phone.

 

It's still open so I'm still working on it.  Let me know I you get this to
go.

 

Thanks,

Jobe 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of ciscozest
Sent: Wednesday, April 28, 2010 2:09 AM
To: cisco-voip mailinglist
Subject: [cisco-voip] 9971 phone isssues

 

I have just implemented Cisco 9971 phones and realized few problems.

1. The phone could not get the SRST information from CallManager thus this
phone could not registered during SRST. I checked on the phone information
displayed and the standby server option is blank. The other phone models
(older) work fine.

2. The custom softkey template applied for 9971 phone does not work. Tested
with other phone models, they are all good.

 

i have tried to reset TFTP service, reset the phone until rebooting the CUCM
server but no luck with the above problems.

I am using CUCM 7.1.3b SU2. The 9971 firmware is SIP 9.0.2 (latest). The
gateway is cisco2921 IOS c2900-universalk9-mz.SPA.150-1.M2.bin. Has anyone
experienced this issue before? Appreciate for any feedbacks.

 

Thanks,

Denny

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