[cisco-voip] 9971 phone isssues

[Jason Aarons (US)]

Show telephony-service and look at the version number

Are you sure you running a SRST/CME version that supports 9971? But a good idea is to turn on CME and manually setup the 9971 to verify it works then flip back to SRST.  Might be missing the type c

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-570481.html

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jobe Gates
Sent: Tuesday, August 03, 2010 4:15 PM
Cc: 'cisco-voip mailinglist'
Subject: Re: [cisco-voip] 9971 phone isssues

I'm having the same problem with a 9951.  I opened a TAC case and they are saying since it's  a SIP phone it needs to register like a CME phone.

It's still open so I'm still working on it.  Let me know I you get this to go.

Thanks,
Jobe


From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of ciscozest
Sent: Wednesday, April 28, 2010 2:09 AM
To: cisco-voip mailinglist
Subject: [cisco-voip] 9971 phone isssues

I have just implemented Cisco 9971 phones and realized few problems.
1. The phone could not get the SRST information from CallManager thus this phone could not registered during SRST. I checked on the phone information displayed and the standby server option is blank. The other phone models (older) work fine.
2. The custom softkey template applied for 9971 phone does not work. Tested with other phone models, they are all good.

i have tried to reset TFTP service, reset the phone until rebooting the CUCM server but no luck with the above problems.
I am using CUCM 7.1.3b SU2. The 9971 firmware is SIP 9.0.2 (latest). The gateway is cisco2921 IOS c2900-universalk9-mz.SPA.150-1.M2.bin. Has anyone experienced this issue before? Appreciate for any feedbacks.

Thanks,
Denny
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip





-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100803/682e7177/attachment.html>