[cisco-voip] 9971 phone isssues

[James Buchanan]

Since it is a SIP phone, have you setup SRST to allow SIP phones?
Call-manager-fallback is only for SCCP phones. Use the voice global
pool, etc to configure SRST for SIP endpoints. This is an older guide:
http://cisco.biz/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configura
tion/guide/spsrst0.html but it gives the general idea. 

 

Also, did you populate the SIP SRST setting under System in UCM? I've
found that using a name for the SRST reference has caused issues so I
use the IP address.

 

Thanks,

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com> 

CCIE #25863, Voice



 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jobe Gates
Sent: Tuesday, August 03, 2010 7:39 PM
To: 'Jason Aarons (US)'; 'cisco-voip mailinglist'
Subject: Re: [cisco-voip] 9971 phone isssues

 

I'm on a supported IOS.  SRST 7.1 supports it.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps216
9/data_sheet_c78-520521.html

 

 

12.4(24)T is the minimum for SRST.

 

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons
(US)
Sent: Tuesday, August 03, 2010 8:16 PM
To: 'cisco-voip mailinglist'
Subject: Re: [cisco-voip] 9971 phone isssues

 

Show telephony-service and look at the version number

 

Are you sure you running a SRST/CME version that supports 9971? But a
good idea is to turn on CME and manually setup the 9971 to verify it
works then flip back to SRST.  Might be missing the type c

 

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps216
9/data_sheet_c78-570481.html

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jobe Gates
Sent: Tuesday, August 03, 2010 4:15 PM
Cc: 'cisco-voip mailinglist'
Subject: Re: [cisco-voip] 9971 phone isssues

 

I'm having the same problem with a 9951.  I opened a TAC case and they
are saying since it's  a SIP phone it needs to register like a CME
phone.

 

It's still open so I'm still working on it.  Let me know I you get this
to go.

 

Thanks,

Jobe 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of ciscozest
Sent: Wednesday, April 28, 2010 2:09 AM
To: cisco-voip mailinglist
Subject: [cisco-voip] 9971 phone isssues

 

I have just implemented Cisco 9971 phones and realized few problems.

1. The phone could not get the SRST information from CallManager thus
this phone could not registered during SRST. I checked on the phone
information displayed and the standby server option is blank. The other
phone models (older) work fine.

2. The custom softkey template applied for 9971 phone does not work.
Tested with other phone models, they are all good.

 

i have tried to reset TFTP service, reset the phone until rebooting the
CUCM server but no luck with the above problems.

I am using CUCM 7.1.3b SU2. The 9971 firmware is SIP 9.0.2 (latest). The
gateway is cisco2921 IOS c2900-universalk9-mz.SPA.150-1.M2.bin. Has
anyone experienced this issue before? Appreciate for any feedbacks.

 

Thanks,

Denny

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