[cisco-voip] cisco 7911 stuck in upgrading after factory reset attempt

[Mike King]

I think RMA was your only option.  If other phones worked on the Jack
fine, but only this one displayed "Ethernet Disconnected" you have a
bad phone.

On Mon, Aug 9, 2010 at 7:14 AM, Abebe Amare <abucho at gmail.com> wrote:
> Dears,
>
> I have a 7911 phone with PoE displaying "Ethernet disconnected" message.
> When I plug other phones on the same wall jack, the phones bootup and
> register without any problem. I also tried to connect the phone on to a PoE
> module on  the same switch as the call manager with out any change.  So I
> decided to do a factory reset using AC adapter. I tried using the suggestion
> put forward on
> http://puck.nether.net/pipermail/cisco-voip/2007-May/023293.html but the
> phone couldn't get past the upgrading stage. I tried also using 123456789*0#
> with out any success. What are my options after this? RMA?
>
> best regards,
>
> Abebe
>
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