[cisco-voip] cisco 7911 stuck in upgrading after factory reset attempt

[Abebe Amare]

Hi Mike. Thanks for your help. I will proceed with the RMA process.


On Mon, Aug 9, 2010 at 3:24 PM, Mike King <me at mpking.com> wrote:

> I think RMA was your only option.  If other phones worked on the Jack
> fine, but only this one displayed "Ethernet Disconnected" you have a
> bad phone.
>
> On Mon, Aug 9, 2010 at 7:14 AM, Abebe Amare <abucho at gmail.com> wrote:
> > Dears,
> >
> > I have a 7911 phone with PoE displaying "Ethernet disconnected" message.
> > When I plug other phones on the same wall jack, the phones bootup and
> > register without any problem. I also tried to connect the phone on to a
> PoE
> > module on  the same switch as the call manager with out any change.  So I
> > decided to do a factory reset using AC adapter. I tried using the
> suggestion
> > put forward on
> > http://puck.nether.net/pipermail/cisco-voip/2007-May/023293.html but the
> > phone couldn't get past the upgrading stage. I tried also using
> 123456789*0#
> > with out any success. What are my options after this? RMA?
> >
> > best regards,
> >
> > Abebe
> >
> > _______________________________________________
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> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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