[cisco-voip] Remove "Forward" from call display

[Norton, Mike]

I tried playing with the Forwarded Call Information Display settings on the line appearance, but it still always displays the word "Forward."

The Redirecting Number IE Delivery setting on the gateway seems to do the trick (at least on the one gateway I've been able to try so far). Thanks Wes.

--
Mike Norton
I.T. Support
Peace Wapiti School Division No. 76
Helpdesk: 780-831-3080
Direct: 780-831-3076


From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: August-10-10 8:11 AM
To: Norton, Mike
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Remove "Forward" from call display

Thanks for the screen shot, very helpful.

I am not aware of any way to change Forward -> Fwd.

You may be able to affect what is displayed when a call is forwarded. 2 possibilities come to mind:
1. Disable redirecting number delivery on the gateway configuration page in CM.  CM may ignore the extra call information from the gateway.
2. On the line configuration page you can select what information to display in case of a forward. modify those parameters.
[cid:image001.jpg at 01CB389D.7AAD9BD0]

/Wes

On Monday, August 09, 2010 5:07:56 PM, Norton, Mike <mikenorton at pwsd76.ab.ca><mailto:mikenorton at pwsd76.ab.ca> wrote:

Is there a way to make the phone display not show "Forward" when an incoming call has been forwarded from somewhere else? On the 7940, it just said "Fwd" which was tolerable, but on the 7941 and 7942 it says the whole word "Forward" which uses up way too much of the screen real estate. See what I mean: http://imgur.com/dnXAC.jpg

Alternatively, if there is no phone setting for the display of Forward, is there a way to block it at the gateway/CUCM? Most of my remote sites cannot have their main numbers ported to our PRIs (due to being on different COs in different municipalities), so they have a POTS number which the telco call-forwards to a "secret" DID on my PRI at HQ. The callee has no need to know about the call forwarding. When the call comes in the PRI, it comes into the gateway with "Original Called Number i = 'A', 0x000F81" in the setup messages, which appears to be what triggers the phone to display Forward. Gateway is MGCP.

--
Mike Norton
I.T. Support
Peace Wapiti School Division No. 76
Helpdesk: 780-831-3080
Direct: 780-831-3076







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