[cisco-voip] UCON Call Handler

Mac GroupStudy mac.groupstudy at gmail.com
Tue Aug 10 19:11:11 EDT 2010


It has been a while but can't you just create a weekday schedule for 8-5 (or
whatever the days and times are) and have that handler answer between those
hours (based on the schedule being applied to it) and have a closed greeting
the other hours?

Mac

On Tue, Aug 10, 2010 at 10:23 AM, Scott Voll <svoll.voip at gmail.com> wrote:

> the Please wait while I transfer your call is a check box on the transfer
> rule for the greeting.
>
> As for the time stuff...... I don't see how to do it in UC.  Might be there
> and I'm just missing it.
>
> you could always do Time of day routing in CM and translate it to a
> different extension for night time service.
>
> As with Cisco.... there's always multiple ways to skin the cat.
>
> YMMV
>
> Scott
>
> On Tue, Aug 10, 2010 at 6:39 AM, <jobe at gates-tribe.com> wrote:
>
>> I've done this in the past but can't remember the trick.  I want to have
>> the call come into the operator between say 8-5 after 5 it should play a
>> closed message and not ring the phone.  So I was trying to setup a Call
>> Handler and have it do a transfer to the operator if it's between 8-5 and I
>> can't get it to work.  I thought you just setup the Transfer Rules.  I also
>> don't want it to play "Wait while I transfer your call" and I don't remember
>> how to get rid of that either.
>>
>> Any ideas would be appreciated.
>>
>>
>> Thanks,
>> Jobe
>>
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>>
>>
>
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