[cisco-voip] Shared Line behavior on 7962G when call placed on hold on other phone

[Dave Wolgast]

CUCM 6.1.4
Phone load 8.3(2)

Admin Assistant has her own DN, then 3 shared DNs on the first four buttons
of the 7962.  She finds that when a call is placed to one of the shared DNs
and one of her managers handles the call and places the call on hold, the
call becomes primary on her display, and is very difficult to work around.
She must select her own line appearance to make new calls.

She previously had a 7960G and said it did not behave like this. I tested
and confirmed this behavior, and can see why it might be irritating.

Is this behavior something that can be changed so that a call on a
non-primary line does not take focus when it isn't being managed on that
phone?



-- 
Dave Wolgast
Livonia, NY
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