[cisco-voip] CM 4.2 -- transfer act like Join??

[Scott Voll]

Thank God I work with someone who has been here a lot longer then I have.

Ended up being a Auto Call Select enabled issue.

She transfered, call came in and she lost all softkeys.

I have disabled it and I should be good now.

Thanks For Checking Ryan.

Scott

On Wed, Aug 18, 2010 at 10:38 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> Call split is part of a transfer.
>
> How is she doing the transfer?  Is she actually using the transfer softkey
> or perhaps putting the original call on hold, dialing the new person, then
> using join to put them all in conference, then dropping out?
>
> I'd recommend sitting down with her and using your cell to reproduce the
> issue so you know exactly what buttons are getting pressed when.
>
> -Ryan
>
> On Aug 18, 2010, at 1:16 PM, Scott Voll wrote:
>
> have an employee that states when she tries to transfer if someone
> transfers a call to her at the same time it connects the two (external)
> calls.  almost like a join.
>
> I'm looking through the CDR's to find the call.  Not sure if this is the
> call, but I'm seeing a DestCause_Value of 126 which is Call split (cisco
> Specific).
>
> Any ideas?
>
> I'm going to gather the traces from the CM's and open a TAC case but wanted
> to start here.
>
> TIA
>
> Scott
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