[cisco-voip] UCCX script problem

[Anthony Holloway]

Can you post a screen shot of your queue config, or type it out?

If what you are saying is true, that you only have play prompts, then this
is technically possible, as you would need a goto step to loop it, otherwise
the logic will fall to the bottom of the script.

So, without seeing your script, it's hard to say what might be happening.

Anthony

On Wed, Aug 18, 2010 at 9:34 AM, Sandy Lee <Sandy.Lee at dti.ulaval.ca> wrote:

>  Hi,
>
> In UCCX 7.0(1) we’re having an issue with users in queue. If the caller in
> queue hits a digit by error or if they press a digit while they’re queued,
> the call gets disconnected. How can we prevent that?
>
>
>
> The queued part in the script only plays prompts in a loop.
>
>
>
> Thanks.
>
>
>
> Sandy.
>
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