[cisco-voip] Questions(Simple?) about CUCM

[Matthew Saskin]

I presume you meant that with your Avaya system you had vectors?  In order
to fully replicate all of the features of vectoring in the Avaya world (plus
some extra) you'll need to either use a combination of hunt groups and Unity
auto-attendants (time consuming, complicated) or use UCCX which gives you
the call routing & IVR capabilities of vectoring with additional ACD
capabilities (albeit at a cost since UCCX is a separate product requiring
its own server, etc.)

Matthew Saskin
msaskin at gmail.com
203-253-9571



On Fri, Aug 20, 2010 at 6:24 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> Question 1.  I would say most full featured way to get all your asking is
> in fact using UCCx.  You can fudge a little with some Voice Gateway IVR type
> stuff and Unity or Unity Connection, but the best way IMHO is UCCx.
>
> Question 2.  What are you hoping to get with shared line appearance?  all
> phones ring at the same time?  if so, try a Broadcast line Group/ Huntlist.
>  To remove the Shared line appearance you should be able to change the DN
> and click save and reset.
>
> Putting DN's in different partitions is not in of its self bad, it's what
> you have to do in order to work on proper call routing.
>
> Hope that helps.
>
> Scott
>
> On Fri, Aug 20, 2010 at 2:00 PM, Christopher Trown <ctrown at uoregon.edu>wrote:
>
>>
>>
>>     Good afternoon.  some simple questions, I hope, from someone new.
>> I am evaluation CUCM for our campus.
>>
>>     With our Cisco system, we have something called vectors.  For those
>> that don't know what it is, it's a feature that allows decisions to be
>> made with an incoming call.  Decisions can be made on how to process a
>> call based on wait time, time of day, user input, and so forth.  I
>> haven't seen anything like that yet in the system or the two Cisco Press
>> books I have.  Is this something that needs to be taken care of in Unity
>> or UCCX?
>>
>>     Reading the book on Shared Line appearances and from experience(I
>> ended up with an unprovisioned set), it seems that once I configure a
>> shared line appearance on a set, I can't delete it, without deleting the
>> DN.  The book says to put the appearance in a different partition.  This
>> seems bad to me.  Is there another way?
>>
>>     Thanks!
>>
>> Chris...
>>
>> --
>> A: Because it messes up the order in which people normally read text.
>> Q: Why is top-posting such a bad thing?
>> A: Top-posting.
>> Q: What is the most annoying thing on usenet and in e-mail?
>>
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>>
>
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