[cisco-voip] Skill based Routing in UCCX 7.0

[Tanner Ezell]

You assign skills to CSQ's, and queue callers to said CSQ's.

On Tue, Aug 31, 2010 at 9:47 AM, Briann McDonald
<briann.mcdonald at gmail.com> wrote:
> Hello,
>
> I am looking for some assistance in setting up skill based routing for our
> call center. I have an understanding of how to assign skills on a per agent
> basis but wanted to know would I need to also give options off the ACD
> prompt to get to the particular skill sets that have been set up.
>
> Additionally, to monitor the number of calls to those skills would I then
> need to create additional CSQ's so that we could have something to measure.
>
> Thanks in advance for your assistance.
>
> Regards,
>
> Briann
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