[cisco-voip] Customizing Unity Connection Failed delivery message

[Mike Lydick]

To add more information, the status is listed in the failed delivery notice
in the detailed. In our case we were receiving 4.2.2.

I am looking for a way to change the text of the delivery failure notice to
be more descriptive.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg170.html

Status codes in Cisco Unity Connection have the following meanings:
•4.0.0—An unknown error (for example, connectivity problems) prevented
Connection from communicating with another SMTP server.
•4.0.1—Error connecting to the SMTP server.
•4.0.2—An unknown error (for example, connectivity problems) prevented
Connection from communicating with another SMTP server.
•4.2.1—The recipient mailbox has been dismounted.
•4.2.2—The recipient mailbox is over the allotted quota set by the
administrator.
•4.2.4 —There is no valid recipient for the message.
•4.3.2—The message store where the recipient is located has been dismounted.
•5.1.1—The recipient mailbox cannot be resolved, possibly because the
recipient address does not exist or is not correct.
•5.2.0—An unknown error condition exists, and Connection cannot process the
message.
•5.4.4—There are errors in the VPIM configuration in Connection.
•5.5.4—There was a permanent error in connecting to the SMTP server.
•5.6.5—The conversion of a Connection message to a VPIM message failed.
•5.7.1—A user attempted to send a private message to a contact, which is not
supported.
•5.7.2—An error occurred during expansion of a distribution list.
•5.7.3—A user attempted to send a secure message to a contact, which is not
supported.
•5.3.10—A fax message failed.


Best Regards,

Mike Lydick




On Wed, Dec 1, 2010 at 7:25 PM, Carter, Bill <bcarter at sentinel.com> wrote:

> Sorry to barge in but I think I have the same issue.
>
> I have a CXN 8.0 server with 2200 users. Operational for about 4 weeks. I
> have seen about 200 NDRs sent to subscribers.
>
> No idea why msg delivery fails. How do I even view the NDRs?
>
>
>
>
> On Dec 1, 2010, at 11:41 AM, "Mike Lydick" <mike.lydick at gmail.com> wrote:
>
> Is there a way to customize the response that a subscriber will receive
> (smtp) if a message delivery fails. Currently the Sender receives a generic
> message that indicates the delivery has failed but there are no details why.
>
>
>
> Best Regards,
>
> Mike Lydick
>
>
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>
>
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