[cisco-voip] how to differentiate webdialer calls from (manual) phone calls

[redsnapper]

Thank you all for the replies,

Wes, no CDR is not a necessity for us here, but if we could do it with CDR we would also have in hand the call durations / successful calls etc. as a bonus.


  ----- Original Message ----- 
  From: Wes Sisk 
  To: redsnapper 
  Cc: cisco-voip at puck.nether.net 
  Sent: Tuesday, December 28, 2010 5:45 PM
  Subject: Re: [cisco-voip] how to differentiate webdialer calls from (manual) phone calls


  I do not know of any way to differentiate the calls in CDR.  But, does it have to be in CDR?

  If you are only looking to assess web dialer usage then you can use traces for webdialer or the http audit logs.

  HTTP audit logs are descibed in the Release-note of
  CSCsj01819    need http auditing equivalent to windows train 

  /Wes


  redsnapper wrote: 
    Hi,

    We're using web dialer service to provide click-to-call functionality for multiple users.
    Since essentially "manually dialed" and "web-dialed" calls are the same apart from the call initiation, they should look similar on CDR table. My question is, is there a way to differentiate calls these calls from manual calls dialed (physically on the phone) by a user? (we need it for being able to report webdial usage) I believe CDR details won't have any indicator for webdial, is there any way to do that?

    Thanks,

    Baris.


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