[cisco-voip] LDAP user issue with CUCM 7.1 and CUP 8

[Ryan Ratliff]

You'd be much better off creating a new temp user for him in ldap.  Let that user sync in and if everything works with that user then you can go about recreating the other one.

If you delete the ldap directory all endusers that were synched in via it will get marked inactive and  will not be deleted until the garbage cleanup runs, which generally gives you 2-3 days iirc.

The tricky part is going to be forcing just the one user to be deleted.  You can try moving his user in AD to a container that isn't synched into CUCM, assuming you don't want to delete the entire AD account.

-Ryan

On Dec 30, 2010, at 9:06 AM, Michael Muscat wrote:

Hi all,
 
Running CUCM 7.1 using LDAP for about 200 users.  I need to remove 1 user from CUCM and then resynch him via LDAP to fix some CUP(C) issues.  In order to remove him I need to remove LDAP, but I don’t want to mess with any other users especially since they are all synched in Unity Connection as well.  Will removing LDAP delete all of the users?  When I attempt this it prompts that “You are about to permanently delete one or more Directory Configurations. This will delete all users form Cisco Unified Commications Manager that were synchronized by these configurations.  This action cannot be undone. Continue?
 
The issue with CUP(C) is the user isn’t showing any deskphone association yet everything is setup properly for him.  Someone mentioned there may be something corrupt in the database for the user and that I should try to recreate the user. 
 
Anyone know how to remove 1 LDAP user without screwing up the whole system?
 
Any help or insight is appreciated,
 
 
 
 
Mike Muscat
Network Systems Analyst
 
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