[cisco-voip] Agent Status in UCCX

[Jonathan Charles]

Not quite sure what you are looking for here... UCCX does check the line
state of a phone before presenting a call to an agent... if they are busy or
not ready, a call will not be proffered.


Jonathan

On Mon, Feb 1, 2010 at 2:20 AM, shary shary <shaary1 at hotmail.com> wrote:

>  Hi All,
> In UCCX 7.0 is it possible to check the agent state before landing call to
> his desktop or queue either.
>
> Regards.
>
>
>
>
>
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