[cisco-voip] Agent Status in UCCX

[Joe Halenkamp - JHH]

The way we have it set up, the call flow checks to see if an agent is in
ready state, if true the call is directed to the agent that is longest
idle, if false, the system searches another que to verify if agents are
logged in and in ready status, if false calls are directed to a prompt
or Greeting.  Hope that helps.  We have 7.0

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Monday, February 01, 2010 5:37 PM
To: shary shary
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Agent Status in UCCX

 

Not quite sure what you are looking for here... UCCX does check the line
state of a phone before presenting a call to an agent... if they are
busy or not ready, a call will not be proffered.


Jonathan

On Mon, Feb 1, 2010 at 2:20 AM, shary shary <shaary1 at hotmail.com> wrote:

Hi All,
In UCCX 7.0 is it possible to check the agent state before landing call
to his desktop or queue either.

Regards.







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