[cisco-voip] Agent Status in UCCX

[shary shary]

Thanks Joe,

Yes thts what i want to know that how can i check the Agent status whether he is logged in and not ready state. Is there any Variable for this. 

 

The basic requirement is the call should check if the Agent is not logged in then call should queue to another queue and in that queue it continously chek the previous queue from where it came if the agent gets loggedin or Available (ready state) the call should transfer again to the first queue. This should work in a loop.

Regards,



 


Subject: RE: [cisco-voip] Agent Status in UCCX
Date: Mon, 1 Feb 2010 17:56:49 -0500
From: JHH at DJJ.com
To: jonvoip at gmail.com; shaary1 at hotmail.com
CC: cisco-voip at puck.nether.net







The way we have it set up, the call flow checks to see if an agent is in ready state, if true the call is directed to the agent that is longest idle, if false, the system searches another que to verify if agents are logged in and in ready status, if false calls are directed to a prompt or Greeting.  Hope that helps.  We have 7.0
 




From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan Charles
Sent: Monday, February 01, 2010 5:37 PM
To: shary shary
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Agent Status in UCCX
 
Not quite sure what you are looking for here... UCCX does check the line state of a phone before presenting a call to an agent... if they are busy or not ready, a call will not be proffered.


Jonathan

On Mon, Feb 1, 2010 at 2:20 AM, shary shary <shaary1 at hotmail.com> wrote:

Hi All,
In UCCX 7.0 is it possible to check the agent state before landing call to his desktop or queue either.

Regards.









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