[cisco-voip] Agent Status in UCCX

[Tanner Ezell]

You need to use the Get Report Statistic Step to accomplish this.

On Tue, Feb 2, 2010 at 2:22 AM, shary shary <shaary1 at hotmail.com> wrote:
> Thanks Joe,
> Yes thts what i want to know that how can i check the Agent status whether
> he is logged in and not ready state. Is there any Variable for this.
>
> The basic requirement is the call should check if the Agent is not logged in
> then call should queue to another queue and in that queue it continously
> chek the previous queue from where it came if the agent gets loggedin or
> Available (ready state) the call should transfer again to the first queue.
> This should work in a loop.
>
> Regards,
>
>
>
>
> ________________________________
> Subject: RE: [cisco-voip] Agent Status in UCCX
> Date: Mon, 1 Feb 2010 17:56:49 -0500
> From: JHH at DJJ.com
> To: jonvoip at gmail.com; shaary1 at hotmail.com
> CC: cisco-voip at puck.nether.net
>
> The way we have it set up, the call flow checks to see if an agent is in
> ready state, if true the call is directed to the agent that is longest idle,
> if false, the system searches another que to verify if agents are logged in
> and in ready status, if false calls are directed to a prompt or Greeting.
> Hope that helps.  We have 7.0
>
>
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan Charles
> Sent: Monday, February 01, 2010 5:37 PM
> To: shary shary
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Agent Status in UCCX
>
>
>
> Not quite sure what you are looking for here... UCCX does check the line
> state of a phone before presenting a call to an agent... if they are busy or
> not ready, a call will not be proffered.
>
>
> Jonathan
>
> On Mon, Feb 1, 2010 at 2:20 AM, shary shary <shaary1 at hotmail.com> wrote:
>
> Hi All,
> In UCCX 7.0 is it possible to check the agent state before landing call to
> his desktop or queue either.
>
> Regards.
>
>
>
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-- 
Regards,
Tanner Ezell