[cisco-voip] Agent Status in UCCX

[Fuermann, Jason]

Report statistic can accomplish this, but I think what you want to do is queue the call twice. Within your first queue just queue it again to the second queue and whoever becomes available first will get the call.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tanner Ezell
Sent: Tuesday, February 02, 2010 8:08 AM
To: shary shary
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Agent Status in UCCX

You need to use the Get Report Statistic Step to accomplish this.

On Tue, Feb 2, 2010 at 2:22 AM, shary shary <shaary1 at hotmail.com> wrote:
> Thanks Joe,
> Yes thts what i want to know that how can i check the Agent status whether
> he is logged in and not ready state. Is there any Variable for this.
>
> The basic requirement is the call should check if the Agent is not logged in
> then call should queue to another queue and in that queue it continously
> chek the previous queue from where it came if the agent gets loggedin or
> Available (ready state) the call should transfer again to the first queue.
> This should work in a loop.
>
> Regards,
>
>
>
>
> ________________________________
> Subject: RE: [cisco-voip] Agent Status in UCCX
> Date: Mon, 1 Feb 2010 17:56:49 -0500
> From: JHH at DJJ.com
> To: jonvoip at gmail.com; shaary1 at hotmail.com
> CC: cisco-voip at puck.nether.net
>
> The way we have it set up, the call flow checks to see if an agent is in
> ready state, if true the call is directed to the agent that is longest idle,
> if false, the system searches another que to verify if agents are logged in
> and in ready status, if false calls are directed to a prompt or Greeting.
> Hope that helps.  We have 7.0
>
>
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan Charles
> Sent: Monday, February 01, 2010 5:37 PM
> To: shary shary
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Agent Status in UCCX
>
>
>
> Not quite sure what you are looking for here... UCCX does check the line
> state of a phone before presenting a call to an agent... if they are busy or
> not ready, a call will not be proffered.
>
>
> Jonathan
>
> On Mon, Feb 1, 2010 at 2:20 AM, shary shary <shaary1 at hotmail.com> wrote:
>
> Hi All,
> In UCCX 7.0 is it possible to check the agent state before landing call to
> his desktop or queue either.
>
> Regards.
>
>
>
> ________________________________
>
> Not got a Hotmail account? Sign-up now - Free
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> ________________________________
> Do you want a Hotmail account? Sign-up now - Free
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>



-- 
Regards,
Tanner Ezell
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip