[cisco-voip] Agent Status in UCCX

[shary shary]

yes Tanner you got my point. I want this but how could i do this i did it once the call gets queued but i want to take decision before queuing call whether the agent is log in or not if not then transfer the call to another queue.


 
> From: JBF005 at shsu.edu
> To: tanner.ezell at gmail.com; shaary1 at hotmail.com
> CC: cisco-voip at puck.nether.net
> Date: Tue, 2 Feb 2010 08:38:45 -0600
> Subject: RE: [cisco-voip] Agent Status in UCCX
> 
> Report statistic can accomplish this, but I think what you want to do is queue the call twice. Within your first queue just queue it again to the second queue and whoever becomes available first will get the call.
 		 	   		  
_________________________________________________________________
Got a cool Hotmail story? Tell us now
http://clk.atdmt.com/UKM/go/195013117/direct/01/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100203/5071adc9/attachment.html>