[cisco-voip] Agent Status in UCCX

[Tanner Ezell]

Use the Get Reporting Statistics Step, first box should be CSQ
Resources or something on that order, then "logged in resources" then
supply the CSQ name, and a return variable, then you can test against
that.

On Wed, Feb 3, 2010 at 12:30 AM, shary shary <shaary1 at hotmail.com> wrote:
>
> yes Tanner you got my point. I want this but how could i do this i did it
> once the call gets queued but i want to take decision before queuing call
> whether the agent is log in or not if not then transfer the call to another
> queue.
>
>
>
>> From: JBF005 at shsu.edu
>> To: tanner.ezell at gmail.com; shaary1 at hotmail.com
>> CC: cisco-voip at puck.nether.net
>> Date: Tue, 2 Feb 2010 08:38:45 -0600
>> Subject: RE: [cisco-voip] Agent Status in UCCX
>>
>> Report statistic can accomplish this, but I think what you want to do is
>> queue the call twice. Within your first queue just queue it again to the
>> second queue and whoever becomes available first will get the call.
>
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-- 
Regards,
Tanner Ezell