[cisco-voip] Agent Status in UCCX

[Craig Staffin]

I am guessing that you are looking to add logic into the Q based on if
agents are available.

Check out the reporting steps.

Then you can fill in the logic for whatever you need after you know what the
agents states are


On Mon, Feb 1, 2010 at 4:37 PM, Jonathan Charles <jonvoip at gmail.com> wrote:

> Not quite sure what you are looking for here... UCCX does check the line
> state of a phone before presenting a call to an agent... if they are busy or
> not ready, a call will not be proffered.
>
>
> Jonathan
>
> On Mon, Feb 1, 2010 at 2:20 AM, shary shary <shaary1 at hotmail.com> wrote:
>
>>  Hi All,
>> In UCCX 7.0 is it possible to check the agent state before landing call to
>> his desktop or queue either.
>>
>> Regards.
>>
>>
>>
>>
>>
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