[cisco-voip] MOH Beeping

[Peter Slow]

Kevin,
   Cool! Let's fix it =) A. what happens when you plug the USB audio
device into your laptop, instead of going directly into it via the mic
cord? ..and B. can i see the packet capture or hear the resulting
audio?

-Peter

On Tue, Feb 2, 2010 at 12:53 PM, Kevin Dunn <cheesevoice at gmail.com> wrote:
> Okay I have a TAC case open and I have tried changing configuration
> settings, cables and hardware...
>
> CUCM 7.0.2.2000-5
> Fixed audio from XM radio (MOH-USB-AUDIO) card
>
> when a caller is placed on hold and the speaker is activated there is an
> audible (and quite annoying) beeping sound playing over the top of the audio
> file.
>
> It is not audible on the handset or headset.
>
> If I sniff the phone port and capture the audio file I can hear it.
>
> If I record the audio file with my laptop (plugging mic cord into lappy
> instead of MOH-USB) there is no beeping.
> In my mind that eliminates the XM radio and cables, I have changed out
> cables though, just in case.
>
> I changes out MOH-USB cards and that also did nothing to eliminate the
> issue.
>
> I have upgraded firmware on the phones and that wasn't it either.
> With the Sample Audio file (which is JAZZY) there is no beeping regardless
> of handset or speaker.
>
> Any suggestions?
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