[cisco-voip] MOH Beeping

[Kevin Dunn]

Peter

Here is the audio file.

I can plug the MOH-USB-AUDIO card into my laptop and I do not hear the
beeping.

Kevin

On Tue, Feb 2, 2010 at 12:11 PM, Peter Slow <peter.slow at gmail.com> wrote:

> Kevin,
>   Cool! Let's fix it =) A. what happens when you plug the USB audio
> device into your laptop, instead of going directly into it via the mic
> cord? ..and B. can i see the packet capture or hear the resulting
> audio?
>
> -Peter
>
> On Tue, Feb 2, 2010 at 12:53 PM, Kevin Dunn <cheesevoice at gmail.com> wrote:
> > Okay I have a TAC case open and I have tried changing configuration
> > settings, cables and hardware...
> >
> > CUCM 7.0.2.2000-5
> > Fixed audio from XM radio (MOH-USB-AUDIO) card
> >
> > when a caller is placed on hold and the speaker is activated there is an
> > audible (and quite annoying) beeping sound playing over the top of the
> audio
> > file.
> >
> > It is not audible on the handset or headset.
> >
> > If I sniff the phone port and capture the audio file I can hear it.
> >
> > If I record the audio file with my laptop (plugging mic cord into lappy
> > instead of MOH-USB) there is no beeping.
> > In my mind that eliminates the XM radio and cables, I have changed out
> > cables though, just in case.
> >
> > I changes out MOH-USB cards and that also did nothing to eliminate the
> > issue.
> >
> > I have upgraded firmware on the phones and that wasn't it either.
> > With the Sample Audio file (which is JAZZY) there is no beeping
> regardless
> > of handset or speaker.
> >
> > Any suggestions?
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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