[cisco-voip] MOH Beeping

[Kevin Dunn]

grrr wrong file

This is the correct one

On Tue, Feb 2, 2010 at 12:35 PM, Kevin Dunn <cheesevoice at gmail.com> wrote:

> Peter
>
> Here is the audio file.
>
> I can plug the MOH-USB-AUDIO card into my laptop and I do not hear the
> beeping.
>
> Kevin
>
>   On Tue, Feb 2, 2010 at 12:11 PM, Peter Slow <peter.slow at gmail.com>wrote:
>
>> Kevin,
>>   Cool! Let's fix it =) A. what happens when you plug the USB audio
>> device into your laptop, instead of going directly into it via the mic
>> cord? ..and B. can i see the packet capture or hear the resulting
>> audio?
>>
>> -Peter
>>
>> On Tue, Feb 2, 2010 at 12:53 PM, Kevin Dunn <cheesevoice at gmail.com>
>> wrote:
>> > Okay I have a TAC case open and I have tried changing configuration
>> > settings, cables and hardware...
>> >
>> > CUCM 7.0.2.2000-5
>> > Fixed audio from XM radio (MOH-USB-AUDIO) card
>> >
>> > when a caller is placed on hold and the speaker is activated there is an
>> > audible (and quite annoying) beeping sound playing over the top of the
>> audio
>> > file.
>> >
>> > It is not audible on the handset or headset.
>> >
>> > If I sniff the phone port and capture the audio file I can hear it.
>> >
>> > If I record the audio file with my laptop (plugging mic cord into lappy
>> > instead of MOH-USB) there is no beeping.
>> > In my mind that eliminates the XM radio and cables, I have changed out
>> > cables though, just in case.
>> >
>> > I changes out MOH-USB cards and that also did nothing to eliminate the
>> > issue.
>> >
>> > I have upgraded firmware on the phones and that wasn't it either.
>> > With the Sample Audio file (which is JAZZY) there is no beeping
>> regardless
>> > of handset or speaker.
>> >
>> > Any suggestions?
>> > _______________________________________________
>> > cisco-voip mailing list
>> > cisco-voip at puck.nether.net
>> > https://puck.nether.net/mailman/listinfo/cisco-voip
>> >
>> >
>>
>
>
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