[cisco-voip] UCM and UCCX directory synchronization

[Fuermann, Jason]

You didn't say what version you were running, but to v7, admin guide 7-11 Implications of Deleting Agents in Unified CM
"When Unified CCX detects that the agent no longer exists in Unified CM, it does not automatically delete that agent from the Unified CCX database. Instead, the Unified CCX Resources page displays a new link called Inactive Agents. When you click this link, Unified CCX displays a list of agents deleted from Unified CM but still existing in the Unified CCX database. In this case, select the agents to delete from Unified CCX by checking the check box next to the required agent (or select all agents for deletion by clicking Check All). Then click Delete to remove the selected agents from the Unified CCX database. Unless you follow this procedure, agents deleted in Unified CM will continue to appear in the agents list in the Unified CCX Resources page, but they will not be able to log in as the Unified CM authentication will not be successful."

Hope this helps

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Linsemier
Sent: Tuesday, February 02, 2010 4:01 PM
To: Cisco VoIPoE List
Subject: [cisco-voip] UCM and UCCX directory synchronization

All,

Recently we had an employee leave the company who worked in our CAC.  They were removed from Windows AD but they also were an agent within UCCX.  In UCM their ID is gone (LDAP Syncing is on), however within UCCX I can still see them assigned to a phone and queue with an extension that I have reassigned to another employee as of today.

Is there a way to see these orphaned ID's in UCM and delete them?  I tried to do a manual synchronization in the SideA web portal, but I received "Error, call Technical Support".  I plan on rebooting the server during the next maintenance window to see if this would resolve the issues.  Any input would be greatly appreciated.

Thanks!

Matt
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