[cisco-voip] operator directory app

[Craig Staffin]

ARC is going to be your best solution.

It would actually allow you to take the call flow out of CCX and do
everything in one itnerface.


On Tue, Feb 16, 2010 at 10:46 AM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> Curious if anyone has recommendations on an operator directory application.
>
> We use CCX for the operator call treatment and ACD, but have a 3rd
> party legacy app from the previous system for them to do directory
> lookups. The problem we're having though is that the legacy app does
> not integrate either with any directories and requires manual periodic
> updates. It's also ancient and I think was written in FORTRAN or
> something. Obviously no CTI integration to do automatic transfers.
>
> Thinking of ARC as an obvious solution, but was wondering if there are
> any other recommendations out there? I don't really need something
> that handles the calls so much as a tool to do quick number look-ups
> that can work well with an LDAP source for personnel information.
>
> --
> Ed Leatherman
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>
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