[cisco-voip] Emergency Responder not seeing phones on switches or by IP Subnet

[Erick Bergquist]

The SNMPwalk from CER seems to work, does it return just one line?

admin:utils snmp walk 1 public 10.64.64.230 1.3.6.1.2.1.1.2
This command may temporarily impact CPU performance.
Continue (y/n)?y
iso.3.6.1.2.1.1.2.0 = OID: iso.3.6.1.4.1.9.1.583


admin:utils snmp walk 1 public 10.64.74.230 1.3.6.1.2.1.1.2
This command may temporarily impact CPU performance.
Continue (y/n)?y
iso.3.6.1.2.1.1.2.0 = OID: iso.3.6.1.4.1.9.1.583
admin:

The CCM servers show up in the CUCM list on the CER web page.


Thanks

On Wed, Jan 6, 2010 at 2:29 PM, Cristobal Priego
<cristobalpriego at gmail.com> wrote:
> CER gets the phone information from Communications Manager. Go to the CLI on
> the CER server and make sure that you can query the servers. from the server
> itself. you can do a snmpwalk with this OID 1.3.6.1.2.1.1.2
>
> on CER go to Phone Tracking > Cisco Unified Communication Managers, then
> scroll to the bottom and click on the hostname/ip of one of your servers and
> then click on Cisco Unifiec Communications Manager List. make sure that you
> see all the servers in your CUCM cluster here
>
> Cris
>
> 2010/1/6 Erick Bergquist <erickbee at gmail.com>
>>
>> Hi,
>>
>> Anyone ever see where CER is not seeing phone info on switches, or
>> from CUCM for IP Subnet based ERLs?
>>
>> Everything is set up correctly and SNMP is working. CER see's the
>> ports on the switches but not getting any information from them other
>> then the port. SNMP debugs on the switches show snmp request coming in
>> and SNMP info going back to CER server. We have a mix of older and
>> newer switches and the switch discovery is not working on any of them,
>> including new 3750s with current IOS version.
>>
>> There is only one phone being discovered through IP Subnet info, which
>> is a SIP Wireless phone. No physical CIsco IP Phones coming back from
>> Call Manager other then that one.
>>
>> The CER version is 2.0.3 and CUCM version is  6.1.4.2190-3
>>
>> Thanks,
>> Erick
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>
>