[cisco-voip] Incoming Caller ID Lookup from Outlook

[Matt Slaga (US)]

There is 'Cisco Call Connector' for CME that does this, CUPC has the 'click-to-call' outlook bar but I think it is limited to lookups in LDAP.

Third party, I know there are many (seen it over and over at trade shows), I believe Citrix, ipCelerate and others have the functionality.

http://www.identafone.com/cidpop.html



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Wilusz
Sent: Friday, January 08, 2010 7:45 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Incoming Caller ID Lookup from Outlook

We're in the process of beginning our VoIP deployment, and I've been asked by a couple users about a feature they had used during our trial of Avaya one-X.  Apparently the Avaya one-X communicator would use the inbound caller ID and lookup the number in the user's Outlook contacts.  If there was a match it would display that information on the user's workstation.  I tried this with CUPC and it does not provide this functionality.  Does anyone know if Cisco has some plugin that provides this functionality?  Maybe click-to-call?  CUCM 7.1(3) here.

Mike Wilusz, CCNA
Telecommunications & Networking Supervisor
Price Chopper Supermarkets / The Golub Corporation



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